This is a guest post from a colleague of mine, Stephen Wagner. Stephen is the Director of Operations at Katie Wagner Social Media, a marketing agency that we currently use here in Orange County, and I asked him to write about an experience he had while working on a team.
At one point in my career, I worked for a large coffee retailer in operations management. The company was known for its great culture, great benefits, and innovation in the retail sector. Additionally, they offered a management training and development program that was one of the best in the country—it was a great fit for me in many ways.
As a manager of one of the company’s stores, I ended up working with two separate teams. The first team was the one I had hired and trained to run the store and provide customer service, and the second team was a team of my peers—other store managers in my area with all of us reporting to the same manager. Read More